Frequently Asked Questions (FAQ)

1. What is the difference between 14k and 18k gold?

  • 14k gold contains 58.3% pure gold, while 18k gold contains 75% pure gold. The higher the karat, the more gold content in the jewelry piece.

2. How do I determine my ring size?

  • You can determine your ring size by using a ring sizer tool, visiting a local jeweler for measurement, or using an online ring size chart. It’s essential to ensure an accurate fit for your comfort.

3. Can I customize or personalize a piece of jewelry?

  • Yes, we offer customization services for many of our jewelry pieces. Contact our customer service team to discuss your specific requirements and preferences.

4. What is the best way to clean and care for my jewelry?

  • To maintain the beauty of your jewelry, clean it regularly with a soft brush and mild soap in warm water. Avoid exposing it to harsh chemicals or abrasive materials, and store it in a jewelry box or pouch when not in use.

5. Do you offer international shipping?

  • Yes, we provide international shipping to select countries. Please check our shipping policy or contact our customer service team for more information on international delivery options and associated fees.

6. What is your return or exchange policy?

  • We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return or exchange policy within a specified timeframe. Please review our return policy for detailed information on eligibility and procedures.

7. Are your diamonds ethically sourced?

  • Yes, we are committed to ethical sourcing practices and adhere to strict standards to ensure that our diamonds are conflict-free and responsibly mined.

8. Do you offer appraisals or certifications for your jewelry?

  • Yes, we provide appraisals and certifications for many of our jewelry pieces upon request. These documents authenticate the quality and value of your purchase, providing you with peace of mind and assurance.

9. How can I contact customer support for further assistance?

  • Our dedicated customer support team is available to assist you with any inquiries or concerns. You can reach us via email, phone, or live chat during business hours.

10. Do you offer financing options for purchases?

  • Yes, we offer flexible financing options to make your jewelry purchase more accessible. Contact us to learn more about our financing plans and eligibility requirements.